Shipping policy
📦 Shipping Policy (United States)
Processing Time
All orders are processed within 1 to 3 business days.
Orders placed on weekends or holidays will be processed on the next business day.
Shipping Time
Depending on your location and product demand, estimated delivery times are:
- United States: 7–15 business days
- Canada: 7–15 business days
- International: 10–17 business days
(Delivery times may vary due to carrier delays, customs, or high demand.)
Incorrect Addresses
We are not responsible for orders that are not delivered due to incomplete or incorrect addresses provided by the customer. If you need to modify your address, please contact us as soon as possible.
Delays
In exceptional cases (holidays, weather conditions, customs, high demand, or carrier issues), shipping may be slightly delayed. We appreciate your patience.
Lost or Damaged Shipments
If your order arrives damaged or does not arrive within the maximum estimated timeframe, please contact us for an immediate solution. We always strive to ensure you have a satisfactory experience.
Shipping Costs
Shipping costs are calculated at checkout.
We may offer free shipping during special promotions.
Contact
If you have any questions about your shipment, feel free to contact us at:
📧optizen.us@gmail.com